please read prior to ordering

CURRENT TURNAROUND TIME

4 - 12 WEEKS

Please allow 4-12 weeks not including holidays, for creation time/shipping of your order. Creation time can change ONLY if there is a sudden increase in product demand volume and in this case we will definitely send you an email informing you of the extended time and estimated arrival of your order.

Please be patient; each pair of shoes is individually hand-painted and made-to-order. Quality and customer satisfaction is our highest priority.

SHIPPING DETAILS

As soon as shoes are shipped we will provide you with tracking information via email.

Free shipping is currently only available within the United States & Puerto Rico.

International shipping is available, but all shipping costs and fees must be covered by the customer.

RETURN/REFUND POLICY

Products cannot be exchanged or returned after they have been received.

There are NO REFUNDS & NO RETURNS on custom handmade footwear once the work has begun on the product.

Order cancellations can be made upon request no later than 2 weeks after order has been placed.

After the 2nd week has passed from your original order date, your order is already being processed and refunds are no longer available regardless of any reason you may have.

what SHIPPING carriers do we use?

All orders are shipped via USPS, UPS, or Fedex.

If you need an overnight shipping option contact us or send us an email to talk it over!

lOST OR STOLEN ITEMS

We are not responsible for any lost or stolen items once they have shipped.